GlossByMandii will issue a refund to you if you gave us the correct address but didn’t receive the product after 20 days. A refund will be given with proof that the item was received completely damaged after 24 hours after the product had been delivered. GlossByMandii doesn’t accept returns for sanitary purposes.When an order had been shipped and confirmed by our carrier that the order was delivered to the exact address you submitted a refund will not be granted. If you realized that you had given us a wrong address contact us within 24-48 hours after the order had been placed.After that period of time and you had already received a tracking number it will be too lateto correct it. Still contact us even after that and we will work with you to see how best we can resolve the issue. The best way to contact us is via email or Instagram dm.